Personalization gets customers hooked, but cross the privacy line, and they’ll ghost your brand. Here's how to keep trust ...

Synergy Marketing AI was founded by John Colvin, CEO, and Maria Wever CSO, supported by a team of experienced SaaS technology ...

After Netflix turned on advertising and cracked down on password sharing, the company’s enjoyed immense growth, surpassing ...

Alliance see MACH technology as critical to their organization; the reimagined conference will meet companies at all stages of their composable journey CHICAGO, IL — March 4, 2025 — The MACH ...

Make your customer experience feel legendary by designing every step with anticipation, surprise and seamless service that ...

Talkdesk unlocks the transformative value for providers and payers by applying the next generation of automation to patient and member access, service, and support workflows PALO ALTO, Calif. and LAS ...

First use cases put AI agents to work to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations Built on NVIDIA AI, ServiceNow’s intelligent ...

Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage ...

Sitecore’s latest release tackles personalization, automation and AI-driven efficiency — here’s what you need to know.

AI is reshaping customer engagement by providing smarter support and personalized experiences across customer interactions.

While AI improves efficiency, customers still value empathy, problem-solving and trust. These are qualities that only human ...